Purchase Order Information
We accept purchase orders on a daily basis.
For a quote you can head to our store, add items to your cart, and checkout clicking PO to see your total. Please leave contact information and the best time to reach you. We will be in touch at the specified time.
For large orders, please email sales@picoTurbine.com and provide us with the best way to contact you.
How to submit a PO
- 1) Submit a PO on our website. Head to shop online. At checkout, select PO. Have a PO number ready if possible or note in the comments section pending.
- 2) Send a fax PO to 877-577-1887
- 3) If you have further questions, please give us a call. (877) 731-9966
Please indicate a due date and any restrictions on delivery on your purchase order.
Return Policy (updated March 01, 2012)
If you buy any kit from www.PicoTurbine.com you may return it within 30 days since the day in which you placed your order for a refund.
Please contact us first to obtain a RMA and then package up all the parts and mail them back to us in the same condition they were sent in:
PicoTurbine International, 50 Dey St, Suite 455 Jersey City, NJ 07306
We must receive this within 30 days from the day in which you placed your orders for your refund.
Please include a short note explaining what you didn't like about the kit to help us improve.
When we receive the returned item we will reimburse your credit card as quickly as possible after performing a audit to ensure it was returned in the "same condition" sent.
Refunds are for the cost of the materials only; we do not refund shipping charges. If any component is defective, you have the option of just returning that component and we will ship you a replacement free of charge.
Note: For all orders over $100.00 we charge a 25% restocking fee
Claims for broken or missing parts must be made within 3 business days upon receiving your order. We will replace them free of charge but after 3 business you will be charged shipping and handling for replacement components.
We ship out all orders as quickly as possible. Normally we ship out in 1-2 business days but during the busy season it may take up to 3-5 business days to ship.
To expedite your order please call or email us right away.
All international customers are responsible for their own duties/taxes/fees. We do not calculate these in our shopping cart.
International Shipments Customs:
Please check with customs after 10 business days in which you receive your shipment notification. If you do not claim your package in person or by phone within 30-45 days it will be shipped back to us. We will not charge a restocking fee but will have to charge for a reshipment fee. If it is after 30 days in which we receive the package back we will ship it back out as soon as receiving payment for the reshipment. No refunds will be issued for returned shipments received after 45 days of shipping.